Call Us:
0818 22 3000

Email: info@wrightcover.ie

Find Us:

The Bushels, Cornmarket,
Wexford,
Ireland
Telephone: +353 53 9155 600
Fax: +353 53 9152 821

How to make a claim:

In the event of a motor claim?

In the event of a breakdown?

In the event of a home claim?

Need help?

Can't find what you need? Visit the Frequently Asked Questions page


FAQ

Frequently Asked Questions

Car Insurance & Breakdown Assistance
  • Allianz 1800 77 99 99
  • ARB Road Side Assistance 1890 253 033
  • Aviva Road Side Assistance 1800 44 88 88
  • Axa Breakdown Assistance 1890 24 73 65
  • Kennco Roadside Assistance 1890 67 06 70
  • Patrona Roadside Assistance 1800 806 800
  • RSA Roadside Assistance 01 8328358
  • Sertus Roadside Assistance 1800 41 72 70
  • Zurich Roadside Assistance 1890 208 408
  • Wrightway Roadside Assistance 1890 208 408
  • MIS Breakdown Assistance 01 872 0179
Van Insurance & Roadside Assistance
  • AXA Roadside Assistance 1800 460 460
  • Patrona Underwriting Limited 1800 806 800
  • Aviva Roadside Assistance 1800 44 88 88
  • Wrightway Roadside Assistance 1890 208 408
  • Allianz Roadside Assistance 1890 48 48 48
  • RSA Roadside Assistance 01 8328358
  • ARB Roadside Assistance 1890 67 06 70
  • Liberty Roadside Assistance 1800 706 080
  • Kennco Roadside Assistance 1890 67 06 70
  • Covercentre Roadside Assistance 1890 208 408

If you see some people injured or if there seems to be extensive damage, report to the Gardai immediately. On the scene of the accident, exchange basic information with other drivers involved, ie ; take note of the policy number, registration details, photographs or any witness details. Try to get the names of witnesses to the accident. Never accept money or responsibility for the accident.

The following information is intended as a guide for owner occupied, landlord and holiday home policies.

Break-in

If you have suffered a break-in please call us as we may arrange for an inspection. To assist you, we need the following information:

  • How entry was gained.
  • The extent of damage to the buildings.
  • Details of the items taken.
  • The Garda station you reported the break-in to.
  • The Garda reference number.

When dealing with your claim, you will be asked to provide documents (receipts, valuations etc.) for any stolen items. It would be helpful to start gathering this information as soon as possible. Please take photos of all damage caused.

Escape Of Oil

If your property has suffered damage due to an escape of oil, please call us. We will arrange for a Loss Adjuster to be appointed immediately. In the meantime, to prevent further damage, you can repair the leak or replace the tank.

Please note your policy does not cover this cost. Please keep the damaged tank or pipe for inspection. Please take photos of all damage caused

Escape Of Water

If your property has suffered damage due to an escape of water, there are a few steps you can take before you contact us. If necessary, turn off the water at the mains. Contact a plumber to identify the source and stop the leak. Please note (with the exception of damage due to freezing) your policy will not cover the cost of any plumbing repair.

Your policy may provide cover to Trace & Access the leak. This allows you to remove and replace any part of the premises necessary to repair the leak. Ask your plumber to provide you with a written report confirming the source of the leak and the cost of Trace & Access.

You must not proceed with full repairs without your Insurers Approval. Please take photos of all damage caused.

Fire

If your property has suffered damage due to a fire, please call us as we may arrange for an inspection. To assist you we need the following information:

  • Where the fire started.
  • How the fire started.
  • Who discovered the fire.
  • The extent of the damage to the building and contents.
  • If the fire brigade attended.
  • You can clean up as best you can.
  • Please do not dispose of any damaged items.
  • You must not proceed with repairs without your insurer’s approval.
  • Please take photos of all damage caused.

Storm Or Flood

If your property has suffered storm or flood damage there are a few steps you can take before you contact us. You must not proceed with repairs without your Insurers approval. Please take photos of all damage caused storm damage.

You can contact a contractor to inspect the roof and if necessary carry out emergency repairs only.

Flood Damage

You can take steps to remove the flood water from your property. In the event of widespread flooding your local Council or fire brigade may be able to assist you. You can clean up as best you can.

Please do not dispose of any items as we may arrange for an inspection. Photograph the damage to your property and contents. Avoid touching any contaminated items, unless wearing suitable gloves.

Arrange for an electrician to check the electrics. Unblock any external wall vents. Leave the heating on to help the property dry out. You can also hire dehumidifiers. When a dehumidifier is on, close your windows. Please take photos of all damage caused.

To be covered for loss of an item you must have All Risks cover on your policy. Please check your policy schedule for this information. To assist you we need the following information:

  • When and where the loss occurred.
  • The make and model number of the item.
  • For jewellery we need a description of the item.
  • The Garda station you reported the loss to.

In the event of a claim your insurer, subject to the risk being covered, is obligated to compensate you so you are in the same financial position you were before the accident.

Yes. We have various departments covering all aspects of your policy ranging from mid-term adjustments to claims, and you will have a dedicated agent within each department to handle all of your queries.

Third-Party Cover

This is the minimum legal requirement and pays out for claims that other people make against you for damage or injury caused by your driving. You cannot make a claim for damage to your own car, theft of your car, or loss or damage to any item in your car under your own third party insurance.

Third-Party, Fire & Theft Cover

In addition to third-party cover, you can claim for loss or damage to your own car as a result of fire or theft, but not accidental damage to your vehicle. This type of cover costs more than basic third party cover.

Comprehensive Cover

This gives you third-party fire and theft cover but also allows you to claim for damage to your own car, no matter who is to blame. The benefits of comprehensive policies vary between insurers, so you should check your own policy for details, but the cover will usually include benefits such as:

  • Windscreen and glass cover.
  • Cover for damaged or stolen personal belongings – this usually applies to items stolen from a locked boot or glove compartment. The amount you can claim depends on your policy.
  • Recovery service and emergency breakdown assistance.
  • Driving other people’s cars – this covers you for any damage you do to another car or person while driving someone else’s car. It may not cover any damage you do to yourself or the car you borrow; this depends on your policy.
  • Replacement or hire car – the cost of this is covered if your own car is off the road as a result of an accident.

You can expect to pay a higher premium for comprehensive cover than for third-party fire and theft cover.

It couldn’t be easier. There will be a dedicated department dealing with all your queries throughout the year and you will have direct access to them.

If your car is a total loss, the insurer will look at other cars currently for sale of a similar make and model to establish what the market value of the car is. The insurer also has access to valuation guides.

The insurer will talk to you about your mileage and the condition of the vehicle as well as asking for information about any extras that you had fitted to the car to make sure that the insurer gets as close as they can to the correct value of your vehicle.

Your insurance needs can be complex and time consuming to understand. Time is precious in business. A professional insurance broker has the expertise to know what the most appropriate cover is for your needs and will take the time to research various markets for you and explain your options.

The services of a professional broker can prove invaluable to our clients, offering added value, expertise and peace of mind. An Insurance Broker has full access to the insurance marketplace and can therefore offer consumer choice – a one stop shop if you like.

Third Party

This is the minimum cover you must have to comply with the Road Traffic Acts. It protects you from claims made by other parties, including passengers for personal injuries or damage to third party property.

Third Party Fire & Theft/Attempted Theft

Covers you for Third Party claims as above. In addition, you are also protected in the event of damage to or loss of your car by fire & theft.

Comprehensive

Covers in addition to the above, accidental damage to your own car.

You should insure your home for the reinstatement cost as opposed to full market value. You should insure your building for a sum insured that represents the full rebuilding costs of your house, including domestic outbuildings and drives and other items.

You should make an additional provision in setting your sum insured for costs in removing debris after a loss, Architects fees and additional costs in rebuilding to current Construction and Local Authority Regulations.

The Society of Chartered Surveyors issue an annual guide in respect of home reinstatement. For more information, visit their website www.scs.ie. It is always good advice to seek advice from a builder, architect or chartered surveyor in determining a correct sum insured for your buildings.

Avoid the mistake of insuring your property for its market value. This is incorrect and may lead to the value of your claim being reduced in the event of a loss. The market value may be more or less than the full rebuilding cost of your home.

The policy excess is the sum that you will be obliged to cover when making a claim. Please refer to your policy documents to find out what excess is applicable.

We cover most businesses and professions. Whether you wish to insure your shop, small liability policies, haulage, motor trade or large manufacturing plant, we cater for various insurance needs – give us a call to discuss.

All incidents which may give rise to a claim must be reported to your insurance broker/dedicated policy handler or email.

Please ensure you have as much information regarding the claim as possible as this will speed up the process. Include on the email your policy number, name and contact details, date and location of incident, as much information as you can provide with regard to the incident and all third party details, along with Gardaí details if applicable.

Monday to Friday: 9:00 – 5:00 and closed daily for lunch between 1:00-2:00.

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